The Changing Metrics of Retail Success
Total sales still matter. But few other measures do as retail morphs. While many want to characterize e-commerce as a great destroyer, it’s actually a great creator, bringing retailers and …
Customer Demands and eCommerce Solutions
With customer demands and eCommerce sales continuing to grow at lightning speed day after day, the supply chain is taking on a different-and highly important-role in shaping the customer experience. …
One-Day Delivery
During a recent executive Q&A session, Jim Tompkins was asked a lot of questions regarding delivery strategies. Many were interested in the reality of one-day delivery. Amazon is disrupting themselves …
The New Retail: Born in China, Going Global
There is a misconception that in recent years we have been experiencing a retail ‘apocalypse’ in the U.S. Nothing could be further from the truth. The last five years have …
How Robotics are Automating a Solution to the Labor Shortage & Growing Customer Demands
Negative publicity and speculation that robots will eventually replace humans in the warehouse has circulated quite a bit in the last few years. While it’s true that robots are making …
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Reinventing Retail: What Investment Is Required?
I read an interesting quote recently, “The truth is you cannot reinvent a retailer on the cheap,” Neil Saunders, GlobalData Retail. It led me to think more about what is …
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History of Retail Replayed
While it appears, today’s retailers are struggling to understand the tea leaves of the market, it is clear what their customers are looking for. Today’s customers are savvier than at …
The Customer Benefits Most from Wal-Mart and Amazon Prime Day – Christmas in July
By Jim TompkinsCEO, Tompkins International On the day before Amazon Prime Day, I published a blog entitled “Leveling Your Supply Chain or Leveling Your Competition” that made the following points: …
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